Serving our Customers

A key facet of our purpose is giving customers confidence. As society faces growing financial, mental, social and physical concerns, we provide solutions that meet people’s diverse and evolving needs.

Increasingly, sustainability lies at the core of those needs. To help customers fulfill their purpose—and in turn to help us fulfill ours—MetLife must innovate to embed environmental, social and governance (ESG) factors into our products and services, thereby ingraining sustainability in our business. This can include:

• Empowering underserved populations—Prioritizing improved access to and ease of use of our products, which enhance lives;
• Supporting wellness—Securing individuals’ and families’ health and well-being;
• Protecting the environment—Taking bold action on climate change to protect our customers’ futures;
• Delivering for our customers—Ensuring dependable customer service and information; and
• Sharing insights through thought leadership—Providing research, information, and insights into important societal issues. 

Millennials poised for major life changes expect help from employers MetLife’s 2021 Open Enrollment Study¹ found millennials were more likely than other generations to say the pandemic has had a significant impact on their major life plans. Yet, as millennial employees prepare for new life stages, more than half also said they’re anxious about the state of their personal finances, compared with 45% of employees overall. Millennials were also the most likely generation to expect their employers to support them in their future pursuits, which requires benefits that match their needs.

That millennials are nearly 50% more likely to get a pet than to have a child in the next 12 months speaks volumes about the role of pets in promoting mental wellness. However, the idea that pets are the answer to young people’s anxieties could be misleading. 

According to MetLife’s Pet Insurance Survey, three in four (74%) working pet parents are concerned about finances as they think about pet care costs when they return to the office after remote working during the pandemic.

Millennial managers sacrifice their well-being for employees

MetLife’s 19th Annual U.S. Employee Benefit Trends Manager Study² found 52% of employees with supportive millennial managers said they are healthy across physical, financial, social and mental health pillars. But although millennial managers foster strong employee performance, they’re sacrificing their own wellbeing—they now feel more overwhelmed, burnt out and stressed while working compared to December 2020. 

As Gen Z and millennials move into management roles, employers should consider offering training and tools for these leaders, such as financial planning, pet insurance and legal services, which millennial managers now describe as must-have benefits.

For more examples, visit News & Insights and Reports & Statements.