Our worldwide health benefits plan is delivered with a personal touch, to give your globally mobile employees the support they need while they are a world away.
Our customer service centers are the local face of our global healthcare network, making it easy to access quality health-care without paying out-of-pocket. Our local experts are well-versed in the nuances of their region’s healthcare delivery systems and are ready to guide globally mobile employees through them.
Our customer service centers are conveniently located across the globe, in Africa, Asia, Brazil, Europe, the Gulf, Mexico, the UK, the U.S. and Canada.
Our GSP connects all customer service centers and keeps the entire team — clients, brokers, evacuation services representatives, and account managers — on the same page.
MetLife’s localized approach is built on long-standing relationships developed in markets around the globe, making it easier for employees traveling on assignment abroad to access quality care in unfamiliar territory.2
In-market experts with a deep understanding of regional regulations, customs, and the language reduce the challenges in receiving care abroad.
1.3 million carefully vetted providers catering specifically to globally mobile employees in over 180 countries.
Our large direct pay network means members won’t pay out-of-pocket. Your globally mobile employees are able to focus on what’s important — staying healthy.
Our direct pay network means employees on assignment abroad don’t have to pay out-of-pocket and don’t have to file a claim. Here’s how it works:
Using the search function on eBenefits or the mobile app, employees working abroad can quickly find direct pay providers and make an appointment.
When the employee arrives at the direct pay provider's office, they show their ID card. The attendant recognizes the customer service center and calls to verify eligibility.
The direct pay provider bills MetLife directly. If needed, a billing specialist at the customer service center can speak to the provider in the local language.
MetLife reviews the invoice, making sure the price is correct, and determines whether the employee needs any other case management. MetLife pays the provider.
Our direct pay network means claims are processed efficiently. If an employee visits an out-of-network provider, claims can be made 24/7 through eBenefits or the mobile app. MetLife will quickly process the claim, proactively reaching out to employees for missing information before denying any claims.
