The MetLife Audit Committee has established procedures for the receipt, retention and treatment of complaints regarding accounting, internal accounting controls or auditing matters. Any interested party may address such concerns to the Audit Committee by writing to:
MetLife, Inc. Audit Committee
200 Park Avenue
New York, NY 10166
Attention: Corporate Secretary
Interested parties may also transmit a communication under these procedures to the Audit Committee by contacting the MetLife Ethics & Fraud HelpLine by telephone at 1-888-320-1671 or online reporting at www.metlifehelpline.ethicspoint.com. Persons submitting complaints or concerns by telephone or online reporting under this procedure regarding the matters identified must specify that the communication is for the attention of the Audit Committee. Anonymous communications that do not identify the sender will be accepted.
Employees may use the procedure described above to communicate concerns regarding questionable accounting or auditing matters to the Audit Committee. Employee communications to the Audit Committee submitted under these procedures relating to the matters described, whether in writing, or by contacting the MetLife Ethics & Fraud Helpline by telephone or online reporting, will be treated confidentially and will be used to conduct and resolve any appropriate investigation. If an employee submitting a communication elects to identify himself or herself in the communication but requests that his or her name not be disclosed, the Corporate Secretary, others transmitting such information to the Audit Committee, and the Audit Committee will not reveal the name of the employee to others except as otherwise required by law.